We ship via US Postal Service PRIORITY MAIL and US Postal Service EXPRESS MAIL Monday through Thursday.
We will inform you as soon as your order is processed along with a USPS Delivery Confirmation Number.
Please note--in the case of Priority Mail this isn't "tracking" as such, only Delivery Confirmation.
We strive for your order to be processed within 24-48 business hours.
Make sure you can receive mail at the address you provide us.
We do not guarantee when you will receive your item as that is controlled by the US Postal Service.
Shipping & handling starts at $7 for Priority Mail and goes up based on weight. Express and Global Express fees atart at $25.
For questions about an order you've placed, please use our contact form and include your name, order number and question. Our customer service department will get back to you as soon as possible.
Payment options :
No Western Union
No Money Orders
*** PLEASE DO NOT ASK HOW TO USE OUR PRODUCTS. THESE ARE RESEARCH CHEMICALS, AND AS SUCH YOU SHOULD KNOW HOW YOU ARE GOING TO USE THEM BEFORE YOU ORDER. CHEMONE'S PRODUCTS ARE FOR RESEARCH USE ONLY AND NOT FOR HUMAN USE ***
Please note, if your order is returned to us due to a mistake on your part, your order will be subject to a 25% restocking fee.
We ship to the UK and within the US. We cannot ship to Australia, New Zealand, Canada, Italy, Germany or most of Eastern Europe. When in doubt, please ask before ordering, thank you. Please be aware that international customers may be charged additional fee's once a package arrives in their country; We have no control over these fees and they are your responsibility.
Please note, due to the nature of the products we will not offer refunds or exchanges once an order has left our warehouse.
**Special notice: when your order is processed, you'll receive an email from our customer service division giving you the date your order will be shipped, and either a USPS Delivery Confirmation or Tracking number (based on whether you chose Priority Mail or Express Mail). If you don't see this email, please check your spam/bulk filter, because it does no good for you to email us if we can't reply to you. Thank you. **